Payments

I accept payments via PayPal and Credit Cards Online, as well as Offline payments arranged with as a direct deposit

You do not need to have a PayPal account - just checkout with your card details as a Guest! 


Please ensure you have the correct postal address  I am not responsible for any stolen parcels. 

if you have any questions please do not hesitate to contact me about them :) 

**If you have any disputes or enquiries with payments through Paypal, please contact the relevant institution used.
Paypal support ph.1800 072 263 (Mon - Sat 6am - 10pm aest)


COLORS/SIZES of Cardigans
Please note that colors may slightly be true from what is displayed on your screen. 
If you require help on colors and sizing please do not hesitate to contact me.

Refunds/cancellations Policy 

It gives me great pleasure and satisfaction that making something handmade brings, so a big thank you for your support and purchasing a cardigan from The Magic Thread, by Diana 
I want you to love your purchase and if for any reason you are not 100% satisfied, please do not hesitate to contact me and I will try to settle it as best I can. 
You may exchange your cardigan within 10 days of reception in an unworn and undamaged condition. For example if product is faulty or if it does not fit - however I can not exchange if you change your mind about your purchase. (I only except cardigans purchased from this site)
I can refund you through paypal, however all shipping fees are the responsibility of you the customer and will not be refunded. Please feel free to contact me to discuss any matter further, Thank you 

 

Privacy Policy

At The Magic Thread Cardigans, I take your online security seriously when using my new website. I and Wix are committed to ensuring that your privacy is protected. 
This website developed through WIX is SSL secure payment protected. 
Some information that we may collect is your name, contact including email address, demographics and other info required for customer offers. 
What I use this information for is to obtain, internal book keeping, improve my product and service, send you information about special events, offers, discounts monthly, market as well as feedback from you about your shopping experience with this site solely for my brand. I do not share your information with any other third parties than the processing of payments for the product you have ordered.

Shipping

I like to ship orders as quickly as possible upon receipt of payment. Please allow 24hrs 

DOMESTIC/within Australia Shipping
I offer a Standard Tracked parcel post shipping with Australia Post at a flat rate of $8.00 for items under 500grams (This can either be 1 or 2 cardigans that fit in this parcel) $13.00 for two cardigans 1kg parcel 

$4.50 for short sleeve's under 100g
Delivery usually takes 3-7 business days 

I am also offering FREE SHIPPING for Australian orders with a subtotal of at least $80 (excluding tax and shipping) use the Coupon CODE: magic80 at checkout

**If you require your cardigan/s to be shipped express - please contact me to help with choosing the right and inexpensive shipping method to arrive on time for you. 

INTERNATIONAL Shipping
International orders are dispatched using Australia Post Economy Airmail in a minimum 2kg parcel (prices vary depending on your country) 
Delivery usually takes 7-10 days 


I have set a flat rate of $20 for US, UK $20 and NZ $16 for you the customers.
If you are from another Country that is not in my drop down menu - Please contact me directly to discuss options for you. 

 I am also offering FREE SHIPPING for International  orders with a subtotal of at least $100 (excluding tax and shipping) use the Coupon CODE: magic100 at checkoutds with a subtotal of at least $100 (excluding tax and shipping) Use coupon CODE: MAGIC2 at checkout

TRACKING
You can track your orders by visiting the website below of Australia Post
https://auspost.com.au/parcels-mail/track.html

Free Australia shipping over $80

Enter coupon code: magic80

Free Overseas shipping over $100

Enter coupon code: magic100

designed in Mulwala, NSW 

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Shipping & returns

themagicthreaddesign@gmail.com

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